Welcome to Sanctified Homes Cleaning Services (“we,” “us,” or “our”). By accessing and using our website www.sanctifiedhomescleaningservices.co.uk (the “Site”), you agree to comply with these Terms of Use. Please read them carefully. If you do not agree with any part of these Terms, please do not use our Site.
1. Acceptance of Terms
By using our Site, you agree to these Terms, our Privacy Policy, and any other policies we may establish from time to time.
2. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting, and continued use of the Site signifies your acceptance of the updated Terms.
3. Services Offered
Our Site provides information about our cleaning services, including descriptions, pricing, and availability. Please note that some services may not be available in all locations.
4. User Obligations
- You must be at least 18 years old to use our Site.
- You agree not to use the Site for any unlawful or prohibited activities.
- You agree to provide accurate and current information about yourself as required.
5. Intellectual Property
All content on the Site, including text, images, logos, and trademarks, is owned by Sanctified Homes Cleaning Services or its licensors and is protected by copyright and other intellectual property laws. Unauthorized use is prohibited.
6. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.
7. Limitation of Liability
- To the maximum extent permitted by law, Sanctified Homes Cleaning Services is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site.
- We do not guarantee that the Site will be uninterrupted or error-free.
8. Indemnification
You agree to indemnify and hold Sanctified Homes Cleaning Services, its affiliates, and employees harmless from any claims, losses, damages, liabilities, or expenses arising from your use of the Site.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be resolved in the courts located in South Yorkshire, UK.
10. Contact Us
For questions about these Terms, please contact us at contact@sanctifiedhomescleaningservices.co.uk.
11. User Account Creation and Security
- If our Site offers account creation, users agree to provide true, accurate, and current information during registration.
- Users are responsible for maintaining the confidentiality of their account information and for all activities under their account.
12. Payment and Refunds
- Specify accepted payment methods and outline payment terms, especially if payments can be made through the Site.
- Include any refund policies, covering scenarios like cancellations, failed payments, or unauthorized charges.
13. Service Scheduling and Cancellations
- Outline the process for scheduling and rescheduling services, including any requirements for notice periods.
- Describe cancellation policies, including any fees for last-minute cancellations or rescheduled appointments.
14. Service Guarantee and Limitations
- Describe any service guarantees and limitations. For example, you could specify that service quality may depend on factors like property condition or customer preparation.
- Clarify if any situations or areas are excluded from your services (e.g., areas deemed unsafe).
15. Privacy and Data Security
- Reinforce your commitment to protecting user data in line with the Privacy Policy. Explain that user data may be collected, stored, and used in accordance with legal regulations, including the GDPR.
- Describe the security measures in place and remind users of their responsibility to keep their personal information secure.
16. Feedback and Reviews
- Encourage users to provide feedback but clarify that any feedback provided may be used to improve services.
- Mention your right to display, use, or share user reviews or testimonials on the Site or other media channels.
17. Prohibited Uses
- Add a more detailed list of prohibited uses, such as:
- Unauthorized collection of others’ data.
- Harming minors in any way.
- Engaging in any activity that disrupts Site performance or security.
18. Disclaimer of Warranties
- State that services are provided on an “as-is” and “as-available” basis, with no guarantees of uninterrupted or error-free use.
- Mention that any implied warranties are disclaimed to the extent permitted by law.
19. Termination of Use
- Describe conditions under which you may suspend or terminate user access, including violating Terms or abusive behaviour towards staff.
- Outline any procedures for notifying users of termination or restrictions.
20. Dispute Resolution and Arbitration
- Include a clause on resolving disputes amicably. Mention that formal disputes may be resolved via arbitration rather than court litigation, if preferred.
- Outline a process for dispute resolution, specifying timelines and expectations for both parties.
21. Force Majeure
- Add a clause excusing non-performance of obligations under the Terms in cases of unforeseen events, like natural disasters, government restrictions, or other force majeure events.
22. Severability
- Specify that if any provision of the Terms is deemed unenforceable, the remaining provisions will continue to be in effect.
23. Entire Agreement
- Clarify that these Terms, along with the Privacy Policy and any additional policies, constitute the entire agreement between the user and Sanctified Homes Cleaning Services.