Privacy Policy

Introduction

Sanctified Homes Cleaning Services is committed to safeguarding your privacy and ensuring that your personal information is handled with care and respect. This policy outlines how we collect, use, and protect your data. Please read it carefully to understand our practices regarding your personal information and how it will be treated.
This Privacy Policy, together with our Terms of Use, establishes the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
We recognize the importance of keeping your information secure and informing you how it will be used when you visit our website. This policy applies solely to our website, www.sanctifiedhomescleaningservices.co.uk. If you access any third-party websites via links on our site, please be aware that those sites have their own privacy policies and terms. We recommend reviewing their policies before proceeding.

Information We May Collect from You

We may collect and process the following information:

Information Provided Directly: Information that you provide by filling out forms on our site, such as during registration, subscribing to our services, or requesting assistance.
Communications: Records of correspondence when you contact us for inquiries or to report issues.
Surveys and Feedback: Information from completed surveys or feedback forms, which we use for research purposes. Your response to these is optional.
Usage Information: Details about your visit to our site, including traffic data, location data, and other communication data for our own analytical purposes.
Marketing Communications: By submitting your email and phone number on our site, you consent to receiving occasional emails and SMS messages regarding special offers or service updates.

IP Addresses & Cookies

We may collect information about your computer, such as your IP address, operating system, and browser type for system administration and reporting purposes. This is statistical data that helps us understand user behavior and trends but does not identify any individual.
We use cookies to enhance your browsing experience. You can choose to refuse cookies by adjusting your browser settings. However, doing so may limit your access to certain parts of our website. Unless you disable cookies in your browser settings, our system will issue cookies when you access our site.

How We Use Your Information

We use the information we collect about you in the following ways:

To Present Our Content Effectively: To ensure that the content on our website is presented in the best manner for your device.
To Provide Products and Services: To provide you with the information, products, or services that you request from us or that may interest you, if you have consented to be contacted for such purposes.
To Fulfil Contracts: To carry out our obligations under any contracts between you and us.
To Allow Participation: To enable you to participate in interactive features on our site, such as online booking or customer reviews.
To Inform You of Changes: To notify you of changes to our services, policies, or terms.

Where We Store Your Personal Data

All personally identifiable information collected by Sanctified Homes Cleaning Services is securely stored and accessible only to authorized personnel. Payment transactions are encrypted for your security. Where applicable, we may provide you with a password to access certain parts of our site. It is your responsibility to keep this password confidential and not share it with anyone.

Your Rights

You have the right to request that we do not use your personal data for marketing purposes. We will notify you (before collecting your data) if we intend to use your data for such purposes or if we plan to disclose your information to third parties for marketing. You can exercise your right to prevent such processing by selecting the appropriate options on forms we use or by contacting us directly at any time.
You can also request access to your personal data or request that it be transferred to another service provider by contacting us directly. We will respond to such requests within a reasonable timeframe, in accordance with applicable data protection regulations.

Data Security & Retention

We take the security of your personal data seriously. We implement a variety of security measures to maintain the safety of your personal information. We only retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
In the unlikely event of a data breach, we will notify affected users as soon as possible and provide details on the nature and extent of the breach, as well as the measures being taken to mitigate any potential harm.

Third-Party Links

Our site may contain links to websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept responsibility or liability for these policies. Please review these policies before submitting any personal data to them.

Privacy of Children

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal information from a child under the age of 16, we will delete it as soon as possible.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and when appropriate, we will notify you by email. We encourage you to review this page periodically to stay informed of any changes.

Your Consent

By using our website, you consent to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our website.

Data Protection Officer (DPO)

If you have any questions or concerns regarding your data or our Privacy Policy, you may contact our Data Protection Officer (DPO) at contac@sanctifiedhomescleaningservices.co.uk. Our DPO is responsible for overseeing and ensuring that your personal data is managed in accordance with applicable regulations.

Opt-Out Options

If you wish to opt-out of receiving marketing communications, you can do so by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly at [email protected].

Data Anonymization

We may use anonymized data for research, analysis, or improvement of our services. This data will not include any information that can personally identify you and may be shared with third parties in an aggregated form.

Governing Law

These terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.